Terms & Conditions

Terms of Business and Title of Goods
 
Due to limitation of the printing process, colours may differ slightly.
 
Minimum Order Charge
All orders will incur a minimum charge of £25 (if order value is less than £25.00 before carriage). STOCK ITEMS are excluded from this charge.
 
Fast Tracked Orders
Orders received at the last minute mean we need to change our production schedules. This causes extra
expenses and effort and we therefore highlight our surcharges for this service below. This surcharge will apply to any orders wanted within 7 working days but excluding stock items; January - December....10%
 
Payment Terms
Unless informed otherwise you will have to pay for your goods when you place your order via credit card 2% surcharge applies or debit card free of charge.
 
Title of Goods
Retention of title, title of ownership of goods does not pass until payment in full has been recieved.
 
Acceptance of Orders
All established accounts have an account reference number. Please quote this when ordering. On receipt of order we send a detailed and priced acknowledgement bearing our reference number. Please check that the details are correct and let us know within 3 days of receipt if you find a discrepancy, otherwise we will not be responsible for mistakes in your order.
 
Delivery - When ordering please tell us as early as possible by telephone (24 hour service) or first class post. All orders must be
confirmed in writing by post, fax or e-mail. For goods required in the period February to September inclusive, when demand is at its highest, we ask you please to allow six weeks for delivery. Goods required urgently will be placed at the customers cost on a noon delivery to ensure goods arrive in time.
 
Shortage, Incorrect Supply or Damage in Transit - Claims under this heading can only be entertained if we are advised within seven days of receipt of goods.
 
Substitution
If absolutely necessary we reserve the right to substitute colours from those ordered.
Administration, Packing and Carriage for Rosette Orders (including minimal show sundries)

UK Mainland Orders:    
Up to £50             £8.80
Up to £100          £12.80
Up to £250          £16.00
Up to £500          £17.90
Up to £750          £23.40
Over £1000         £31.90
 
Other destinations
Charged at cost. We reserve the right to vary these charges due to excess weight or volume in certain cases, especially for orders over £500 with large volumes of show sundries, bibs or prize cards where carriage will be charged at cost.
 
Export Orders
Payment from abroad must be made in Sterling. VAT at the current rate will be charged on all goods exported to EEC countries unless a VAT Registered Number is supplied. Goods exported to non-EEC countries remain zero-rated.
 
Direct Bank Payment Details
For direct payment of your remittance into our bank, our details are:
Sort Code: 20-11-81                       
Account Number: 00896659                       
Account Name: Trophy & Rosette Award Co Limited      
 
Payment by Debit/Credit Card over the Telephone
Before ringing us, have ready your invoice number & card details. Credit cards are subject to a small fee. For debit cards there is no charge.